RETURNS AND CANCELLATIONS
A. CANCELLATION OF ORDER BEFORE DELIVERY
You may cancel any order without incurring in any costs and without giving us any reason, provided it has not been shipped yet. We begin processing orders placed at our online store almost immediately.
However, the user can require the cancellation of the order through the dedicated form or by contacting our call center (please see help section of the Website).
If your cancellation request is successful you will receive an e-mail and the cancellation will be free of charge. If cancellation is not possible, the products will be delivered to you and you may return them according to the procedure set out below.
B. RETURNING ORDERS AFTER DELIVERY – DEFECTIVES
You are entitled to return products delivered to you in the event that they are defective or otherwise not in conformity with your order when you received them. You can do so within 30days from the moment the defect is noticed and, in any case, within one year. This does not affect your statutory rights.
In the event your claim is justified, we will refund the purchase price and the possible freight costs. For practical information on how to return, please see the help section on the Website. .
C. EXERCISING YOUR RIGHT OF WITHDRAWAL
If for whatever reason you are not happy with the products you ordered, you may return them within 30 calendar days after the products is delivered, without giving us any reasons, provided that:
1) Products are unwashed and not used in any way (you are allowed to try the garments on for fit, unless we have indicated otherwise, but you cannot wear them)
2) Products have not been tampered with
3) Products are complete with their original and intact packaging
For the return procedure it is necessary to fill in the form that you may download at this link (http://www.alecycling.com/doc/Alé_Rücksendeformular.pdf) or you may contact our help section on the Website (firstname.lastname@example.org).
The freight costs for returning items according to your entitlement of exercising your withdrawal right will be on A.P.G.’s charge as an additional service for the customers’ satisfaction. In order to have your products picked up it is necessary to require the service by filling in this form: the products must be duly packaged before they are picked up. In the event that the products cannot be picked up because the customer is not at home or because the parcel is not suitable for shipment, all the additional charges will be at customer’s charge.
If you inform us that you wish to return a product we shall reimburse to you all the payments received, including the costs of the first delivery (with the exception of any additional costs resulting from your choice of delivery other than the least expensive type of standard delivery offered by us) provided the procedure has been completed.
We reserve the right to hold the reimbursement until we receive the products back or until the consumer has provided proof that they have shipped the products back.
D. PRODUCT EXCHANGE
Product exchanges are currently not possible but you have the option to return the products you ordered as indicated on foregoing articles B and C. In order to get another product in a different color or size you will have to place a new order on the Website.
E. REFUND INFORMATION
Refunds will be issued based on the original form of payment. You will receive the reimbursement after you have returned the products and provided the procedure has been completed.
In the event you return goods for reasons other than defectiveness or non-conformity with your order, you’ll need to pay for the return shipment.