We ship products from Monday to Friday and within 5 working days from receipt of order. We do not ship on certain public holidays.
Deliveries are made by one of the following couriers: UPS, GLS or DHL according to the costs indicated at the “shipping rates” relevant paragraph.
Deliveries are exclusively made within Europe borders. Orders with different destinations will not be fulfilled.
Where possible, we try to deliver all the items that you have ordered at the same time. However, we reserve the right to split the delivery of your order when, for example, some of the products you ordered are unavailable or production is delayed. In the event that we split your order, we will notify you by sending an e-mail to the e-mail address provided by you when the order was placed. You will not be charged for any additional delivery costs.
Upon delivery, please inspect the packaging for damage. If it appears that the products are damaged, please do not accept the shipment.
If you make a purchase exceeding the minimum amount of € 200,00 established for your destination country, you will be entitled to a FREE “standard” delivery.
Orders placed for a lower amount will be subject to the application of a freight charge in the amount of €15.00 for shipments to Germany and Austria;
The shipping cost will be €24.40 for shipments to following countries: Poland, Croatia, Romania, Hungary and Bulgaria.
The shipping cost will be €30.00 for shipments within Europe borders except for the counties mentioned above.